Telehealth Essentials: A New Jersey Guide

March 24, 2020

We recognize that this is a complex issue for providers and patients alike. We are currently gathering information relating to telehealth, including links to carriers’ policies, to help you during this time.

Check back regularly for updates.

Policy Guidance

State Guidance:  On March 22, the Governor announced a variety of departmental actions that will clear the way for services to be provided via telehealth. This action will allow for therapist/providers to be reimbursed by insurance carriers for services offered remotely. In doing so, it will allow essential behavior, speech, and other related services to resume/continue while adhering to the order to stay home.

Governor Murphy Announces Departmental Actions to Expand Access to Telehealth and Tele-Mental Health Services in Response to COVID-19

Federal Guidance:  Also, on March 13, the U.S. Department of Health & Human Services relaxed their enforcement of HIPAA-related requirements and issued the following guidance: Notification of Enforcement Discretion for Telehealth. This notification includes telehealth platforms to consider.  (Note:  Scroll down the page to view guidance if it isn’t immediately apparent)

See also: HHS Issues Section 1135 Waiver, and CMS Issues Blanket Waivers of Health Care Laws, in Response to Coronavirus (COVID-19) Emergency from The National Law Review for more information.

Carrier Guidance

We are working to get clarification from funders and, once we do, we will post in this section.

Resources for Providers

Additionally, the following information and links may be helpful for providers adapting to this new service.

Out-of-Network Services

Even during this crisis, out-of-network providers may not be approved to deliver medically necessary services. In emergent and otherwise critical situations, such providers may wish to consider talking to their clients and their insurance carriers about requesting what’s called an “in-network exception” or a “single case agreement” to become approved to provide services via telehealth.

Experience Our Power of Connection

Autism New Jersey is following recommendations from the CDC and state Department of Health and is implementing telework and remote meetings for its employees to help reduce the community spread of the coronavirus.

During this time, our 800.4.AUTISM Helpline will remain open. Please leave a message with specific dates and times you are available for a call-back, or email  You can also message us via our website, and we’ll aim to reply promptly.

We remain focused on our mission to be a resource for the autism community. With a fluid situation and great uncertainty, we’ll share relevant, accurate information as it becomes available. We encourage you to regularly visit our central hub of coronavirus resources for the autism community.